IT Helpdesk Support Specialist

Ross is currently seeking for a highly skilled IT Helpdesk Specialist to join a large US-based information service provider.

Responsibilities:

• You will be responsible for handling inquiries via email or phone from financial analysts and data managers that are experiencing data discrepancies.
• Work with the content team, developers, product managers, test engineers and the broker’s data managers to resolve all data/technical issues.
• Use advance understanding of SQL and Excel to address issues.

Key Requirements:

• Degree holder from a reputable university
• Prior Help Desk or Technical Support experience in a financial services environment
• Proficient in SQL and Excel is a must. Knowledge in VBA & PHP an advantage
• Excellent problem solving and email/phone support skills to deliver accurate and prompt technical support
• Excellent customer service attitude
• Ability to form effective interpersonal relationships with others at various levels of expertise
• Ability to work effectively in a dynamic, team-oriented environment
• Ability to quickly learn and comprehend ever-changing technology
• Ability to follow through on open issues and successfully close them
• Good command of both written and spoken English. Mandarin is an advantage.

Interested candidates are invited to submit their application, quoting our reference code, in MS Word format with the latest salary details and expected package to solutions-hk@rossjuliaross.com.