Help Desk Support Engineer

Duties:

• Become part of our helpdesk support team working on a roster basic including Saturday, Sundays, and Public Holidays (7x24 shift duty required);


• Perform first tier troubleshooting and problem resolving;


• Able to isolate IT related problem and escalate to the next level support when required;


• Provide escalation coordination;


• Perform other related duties as assigned.

Qualification:

• Diploma or degree in Computer Science, Information Technology, or IT related discipline.


• Good communication skills, resourceful and multi-tasked with good interpersonal skills in both English and Cantonese.


• At least 2 year experience in IT support.


• Holder of MCSE is an preferable.


• Experience in C++, Visual Basic, SQL, and PERL are advantage.


• Knowledge in PC hardware, and standard MS Applications.

We offer competitive compensation package. Please apply in strict confidence giving your full resume, and stating the expected salary to : The Regional Technical Manager at garytam@dmxtechnologies.com

All applications will be treated in strict confidence and be used solely for recruitment purpose.