Technical Support Officer - Global

JOB DESCRIPTION
Job Summary: Under general direction provide key first line technical support for staff and students in international centres, supports the information management needs of users of the University’s Learning Management Systems (LMS) (Blackboard , Campus Solutions and MBSW systems such as SRS and the Portal. ) and other enterprise resource systems; responsible for system analysis, system maintenance and support, project management, and user interface responsibilities.

Specific Responsibilities - IT Support (Asia)
• Primarily liaise for IT queries, fitting into an escalation route of International Centres, UK, MBS, Humanities, Central UoM. These queries will be both from staff and from students
• Staff queries (likely to include printing & hardware, software & MSOffice applications)Student queries (likely to centre around support, browser issues, account issues-CS and BB)
• Collaborates with the support team & faculty on LMS-related requests, projects, and initiatives
• Provides support; assistance with software issues and solutions; designs appropriate software solutions; serves as liaison between departments and information technology services; determines equipment requirements.
• Provides follow-up support for existing computer programs and systems; supports Blackboard CS, on-line softwares, classroom support applications, and related systems and software.

Other Support
Assisting with first line support for other student queries, forming first part of an escalation route to UK and to UoM as required. Perform daily system monitoring and operation tasks, assist system administration. Provide system and technical support to users in Asia Pacific. Execute routine health check procedure.

Work on designing the emailer artwork as and when required. Knowledge of Adobe Photoshop.
Specifically Supported Systems
ARS - possibly
Campus Solutions
Blackboard
IT Account Manager (UoM)
Adobe Connect
MS Office
Student Portal

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
• Excellent hardware design and debugging skills
• Experience with remote system and hardware knowledge.
• Knowledge on the Adobe photo shop would be preferred.
• Hands On experience on Online learning Systems ( Blackboard , CS, and all system-related applications )
• Knowledge of data management, integrity, and privacy fundamentals
• Strong knowledge of desktop operating systems, applications, and Web browsers
• Verbal and written communication skills in English & Chinese
• Must be a strong team player with a constructive perspective and committed to the success of the group

We will provide full range of training. Immediate available. Willing to travel. Interest parties, pls send your CV and expected salary to job@mbs.edu.hk