PacHosting

PacHosting is a leading internet services and solutions provider. Our service includes web hosting, email service, virtual dedicated server (VDS), Hosted Exchange, Dedicated Server, and Push Mail solution.

Our website: http://www.pachosting.com/

Technical Support Engineer

Our company is seeking for IT professionals to provide IT support services to our customers via our service hotline.In this position you will gain experience in a large variety of server applications and such as Windows Server 2003/2008, Web server, Email server, Exchange Server. Training will be provided.

Responsibilities

• Handle phone-in and email support enquiries in using our services
• Troubleshooting on end user usage, network, system and hardware issues
• Server Set up and maintenance
• Account setup
• Writing user manuals in using our service
• 24x7 shift duty is required

Job Requirements

· Diploma in Computer / Information Technology or related disciplines

· Knowledge of common Internet Services such as Email, Web and FTP.

· Good communication and interpersonal skills

· Good command in written English and Chinese

· Fluency in Cantonese, English and Mandarin is a must

· Experience in helpdesk support is an advantage

· Service-oriented and hard-working

· Good team spirit

· Good problem-solving skills

· Able to work independently and under pressure

· 45 working hours per week. Willing to work on day or night shift.

Attractive salary + shift allowance will be provided.

Interested applicants please submit Resume, Cover Letter and expected salary to:
hr_support@pachosting.com with "TS-1503: Application for Technical Support Engineer" as the email subject