Assistant / Engineer (Call Center & Field Service)

Engineer, Call Center

Roles & Responsibilities:

• Attend to pre- and after-sales customers queries or service at Acer’s Service Hotline
• Communicate/Interact with Acer’s customers and identify technical issue(s); troubleshoot, advise and resolve them to the satisfaction of the customers
• Provide technical (hardware and software), product information/specifications and support to Acer’s customers

Requirements:

• Diploma in Electrical/Electronics Engineering, IT or a related field with 1-2 years’ hands-on experience in IT (hardware and software) troubleshooting and repairs
• Energetic team player with ability to be a self-starter
• Excellent communication skills, effective customer handling capabilities and attitudinally correct customer service

Assistant / Engineer, Field Service

Roles & Responsibilities:

• Analyse, troubleshoot and resolve technical issues of computer products and peripherals at customers' sites
• Service, install and configure computer hardware and software system at customers' sites

Requirements:

• ITE/Diploma in Computer or Electrical & Electronics Engineering
• At least 1 year of engineering experience in computer industry
• Customer service-oriented with effective communication and interpersonal skills

If you are interested to join our dynamic and growing Company, and would like to work in a highly professional, team-oriented environment, you may apply in with full resume stating your current and expected salaries at
http://www.acer.sg/acer/about_us.do?LanguageISOCtxParam=en&sp=page10&miu2kcond13.attN2B2F2EEF=2956&ctx2.c2att1=228&CountryISOCtxParam=SG&ctx1g.c2att92=862&miu2inu24.current.attN2B2F2EEF=2956&ctx1.att21k=1&CRC=1379679785
(We apologize that only short-listed candidates will be notified)