Senior IT Infrastructure Support Engineer

Informa Regional IT

Informa plc is the leading provider of specialist information to the global academic and scientific, professional and commercial communities via publishing, events and performance improvement.

Based across the Asia Pacific Region APAC Technology supports 8 market facing business units. APAC Technology consists of approx 20 staff. We are looking for a senior IT Technical Support Engineer to join our Infrastructure Team.

Senior IT Infrastructure Support Engineer - Singapore

Key Responsibilities

• Team Lead role for IT support in Singapore Informa business
• Provide Hands on/ remote—1st to 3rd level support for IT operational issues.
• Handle escalations and problems timely and effectively
• Ensure all incidents are logged in Servicedesk
• Mentor and coach team members with constructive feedback to improve IT service Delivery
• Routine system monitoring of (not limited to): Backups, Server status, Storage level monitoring
• Virus monitoring software, Printers, consumables,
• Helpdesk Functions & Tele Communications
• Providing ad-hoc user support and training for supported software
• Maintenance of operationally robust and secure infrastructure.
• Control and prioritisation of workload and resources.
• Testing, evaluating and recommendations of new hardware and software
• Maintain list of software licenses
• Maintenance of ad hoc applications/interfaces to support existing 3rd party systems.
• Co-ordinate projects, external resources and 3rd party suppliers as appropriate.
• Ordering of hardware, software, consumables and managing relationships with vendors

Skills and Knowledge:

• Microsoft /Cisco Certified. ITIL aware.
• Experience of working in an IT Technical Infrastructure function.
• Extensive knowledge of MS Windows XP/Vista/7 and other operating systems.
• Extensive knowledge of System technologies
• (Win 2003/2008 with AD Services, MS Exchange, BlackBerry Server, McAfee etc.)
• Intermediate knowledge of Network technologies like Cisco devices (switches/Routers).
• Knowledge of Administering Cisco Unified Communications Manager (Call Manager)
• Knowledge & experience of industry suppliers and ability to manage them.

Character qualities sought include:

• Good customer service and communication skills
• Quick to grasp and provide timely resolutions.
• Excellent technical troubleshooting acumen
• Fluent in English, Mandarin and Cantonese
• To improve self on receiving constructive criticism from Manager
• Work towards achieving timely updates and reports

Benefits

• Competitive package
• 20 days annual leave
• First class office premises in Orchard area, close to Somerset MRT
• Opportunity to develop with an international business

Interested applications, please forward detailed resumes/CVs to:
email: sscrecruit@informa.com

www.informa.com