AXS Pte Ltd is a leading solution provider and operator of an Electronic Service Delivery Network (ESDN), a delivery platform with AXS Station as a channel, which allows organization to reach out to their target audience.
As a company striving to build a global enterprise, we are looking for enthusiastic and dynamic individuals who can make a difference to be part of our team.
Responsibilities - Assist in handling the day to day operations of Call Centre
- Provide concise, quality customer service in a professional, timely and courteous manner
- Lead, supervise and manage a team of Customer Service Officers to meet key performance index
- Attend to calls escalated by Customer Service Officers
- Provide resolution to customers' feedback/complaints and follow-up with appropriate resolution
- Provide product, service and customer handling training to team members
- Ensure team has completed understanding of processes and procedures
- Enhance teamwork facilitating achievement of Call Centre and Company objectives
- Perform other duties as assigned
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Pre-requisites - Minimum Diploma level and good IT knowledge will be an added advantage
- Minimum 2 years of supervisory experience preferably in Call Centre environment
- Good interpersonal and communication skill
- Bilingual and service-oriented with pleasant voice and personality
- Display leadership qualities and proven people management skills will be an added advantage
- Willing to work shift and weekend
- Singapore/SPR only
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Please submit your resume, together with your latest photo and expected remuneration tohr@axs.com.sg or you can mail and attention to HR Department, AXS Pte Ltd, 19 Leng Kee Road Singapore 159093.
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