Avira Limited

As a leading German security specialist, Avira has sound experience in the development and support of its solutions. In addition to programs specifically for use on single workstations, Avira primarily offers professional solutions for cross-system protection of networks on various levels.

Avira, a company with around 100 million customers and 300 employees is a worldwide leading supplier of self-developed security solutions for professional and private use. With more than 20 years of experience, the company is one of the pioneers in this field.

Pre-Sales Engineer

The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and customers / partners. The SE will take ownership of the prime technical relationship with our partners and customers to help close deals by proactively managing and delivering technical information to our customers / partners both onsite, online, and via telephone.

Responsibilities:

• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Avira software products in the pre-sales context Channel feature requests to Product Management to enhance Avira products with new features that address customer needs
• Provide solutions to complex technical issues in the pre-sales capacity
• Must be able to travel and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations
• Participate in Avira beta testing programs including internally testing products in alpha and beta phase Must be able to provide software/network/client troubleshooting on complex technical issues
• Participate in alliance projects including building vendor and customers relationships Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Avira software products
• Maintain and expand working knowledge of current and beta (non-released) Avira products
• Assist in development of the Knowledge Base Provide product trainings upon request
• Liase product / technical topics with HQ team Share best practices with other SEs to enhance the quality and efficiency of the other members
• Contribute to building the SE Readiness Program and develop Subject Matter
• Expertise in assigned products and solutions

Requirements

• Requires BS degree or equivalent combination of education and SE experience in computer software or systems.
• 5+ years SE exerience and/or technical support experience required
• 5+ years experience with Microsoft Windows NT/2000 and/or UNIX (Solaris, Linux) Operating Systems, DNS, Microsoft Exchange, and IIS required
• 5+ years experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)

• MCP certification in Windows NT 4.0 or 2000 required One or more of the following certifications or related experience desired:
• MCSE Certification NT 4.0 or MCSE 2000 Certification UNIX System Administrator/Solaris Administrator Certified Lotus Professional (CLP) CNA or CNE Knowledge
• Solid knowledge and technical competence in messaging architecture Solid knowledge of security technologies Core Skills
• Solid multi-tasking and problem resolution abilities Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential Ability to effectively conduct formal and informal training sessions or presentations Ability to manage own time effectively is a requirement for success Quick learner with desire to learn new tools and techniques Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients

We offer rewarding career with attractive remuneration package including 5-day week, generous annual leave as well as comprehensive training to the right candidates.

Interested parties please kindly your full resume to email: cary.ma@avira.com

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose. Applicant who is not invited for an interview within 6 weeks may consider their application not successful. All personal data of unsuccessful applicants will be destroyed within 6 months.