Blackberry Technica Support / IT Helpdesk - Perm

Job Description

- Support to external customers and partners through e-mail and phone communication
- Collect, update and maintain customer trouble ticket and resolution information
- Resolve technical issues relating to Blackberry through troubleshooting, fact-finding, researching, testing and appropriate escalation
- Ticketing via Remedy Action Request Management software, Microsoft Outlook and varoius internal and external knowledge-based systems.

Job Requirement

- Diploma or Degree in computer related technology or equivalent hands on experience
- Experience in providing customer support via phone/email/in person
- Proven record of resolving difficult issues
- Experience in support Email or Email clients receiving messages via POP3 and IMAP
- Knowledge in Windows Operating System
- Active knowledge in MIcrosoft Outlook or Lotus Notes
- Able to work rotating shifts

Interested applicants please click quick apply or send your updated CV to marygrace.perez@adecco-asia.com